Always-on agents for every call, text, and meeting
BlueHive HUM replaces stale IVR menus and missed calls with realtime AI voice agents, two-way SMS, video rooms, and visual call flows — so support teams, telehealth practices, and provider clinics can route, respond, and report outcomes around the clock.
One platform, every team that lives on the phone
HUM was built with provider clinics — and it fits any team that needs intelligent call routing, voicemail with sentiment, two-way SMS, meetings, and webhook-driven automation.
Front-desk overflow, reminders, and after-hours coverage
The flagship workflow HUM was built around. Keep staff focused on patients while AI agents handle overflow, outbound reminders, and structured callbacks.
- FHIR scheduling, two-way SMS, and outbound reminders
- HL7 order and result events through the BlueHive network
- Caller-ID-aware routing with warm transfers to staff
- HIPAA-compliant transcripts, recordings, and outcomes
Replace IVR menus with intent-aware AI routing
Triage tier-1 questions, route by caller intent, and capture sentiment from voicemails — then hand the hard ones off to a live agent queue.
- Skip-the-menu intent routing on inbound calls
- Voicemail with auto-summary, sentiment, and priority tagging
- Live transfer-to-human queues with the Agent Console
- Webhook outcomes into Zendesk, HubSpot, or any ticketing tool
Voice, SMS, and shareable video rooms in one place
Patients reach you on the channel they prefer. Persistent rooms, public join codes, and the same agent surface across voice, text, and video.
- Bea Meet rooms with public join codes and persistent slugs
- Intake and screening flows that hand off to a clinician
- Two-way SMS + MMS with opt-out and quiet-hours guardrails
- Per-call recordings, attachments, and outcome capture
Always-on coverage for the lines your team depends on
Timezone-aware business hours, escalation paths, and blocklists keep automation controlled across IT, HR, and facilities lines.
- Per-flow timezones, weekly schedules, and holiday rules
- Caller blocklists, approval gates, and audit trails
- Role-based access for admins, members, and viewers
- Cost visibility per call, per flow, and per number
Build on top of HUM with MCP, webhooks, and OpenAPI
Wire HUM into any system in minutes. Sign and verify events, expose internal APIs as MCP tools, and ship custom logic with scripted tools.
- Public OpenAPI with tenant-scoped API keys
- Signed webhooks for call, voicemail, SMS, and outcome events
- MCP tool registry with versioning and approval review
- JS scripted tools (sandboxed QuickJS) for inline logic
One platform for inbound calls, outbound campaigns, SMS, and meetings
HUM handles the repetitive phone, text, and routing work — and keeps every outcome visible, searchable, and ready for follow-up.
Overflow & live answer
Answer every call when your team is busy: triage urgent requests, collect callback details, and roll to voicemail when needed.
Outbound reminders & confirmations
Place outbound calls that confirm appointments, deliveries, or follow-ups — and report structured outcomes back to your stack.
Two-way SMS with AI
Bi-directional texting on the same numbers, with AI flows that can reply, schedule follow-ups, route to staff, or run your tools — plus opt-out handling, MMS, and throttled campaigns.
Scheduling & callback support
Use task variables and connected tools to help callers find the right next step without waiting in a manual queue.
Business hours routing
Give each flow its own timezone, weekly schedule, holiday rules, and after-hours guidance for consistent coverage.
Workflow handoffs
Transfer callers to live staff, route into another flow, capture structured outcomes, or trigger downstream work from one conversation.
System integrations
Use signed webhooks and MCP tools to connect calls and texts with scheduling, EHR, CRM, ticketing, and internal operational systems.
From manual phone work to always-on AI agents
Replace missed calls, callback queues, and after-hours uncertainty with AI agents that stay available and report back to your team.
- Missed callsManualVoicemail piles up while staff are with customers, patients, or in tier-1 queues.With HUMHUM answers, triages by intent, routes, or records a structured voicemail with sentiment for follow-up.
- Outbound remindersManualManual call lists, inconsistent notes, and no easy way to track outcomes.With HUMOutbound agents call with task context and report confirmed, rescheduled, or no-answer results.
- After-hours coverageManualGeneric voicemail greetings and callbacks that wait until the next business day.With HUMTimezone-aware flows follow your open hours, holiday schedule, and escalation rules.
- Conversation historyManualCall details live across recordings, notes, spreadsheets, and memory.With HUMTranscripts, recordings, outcomes, contacts, analytics, and notes stay searchable in one place.
- IntegrationsManualStaff copy call results into ticketing, EHR, or CRM after the call ends.With HUMSigned webhooks and MCP tools push outcomes into the workflows your team depends on.
From inbound contact to actionable outcome
Four steps that turn every call, text, and meeting into structured data your stack can act on.
- Step 1
Caller, texter, or attendee arrives
Voice calls hit Twilio, SMS hits the same numbers, meeting links open Bea Meet rooms.
- Step 2
Flow routes by intent & hours
Business-hours rules, caller-ID, and intent classification pick the right path or live queue.
- Step 3
Bea acts with tools & webhooks
Realtime AI runs MCP tools, looks up records, schedules follow-ups, or transfers to staff.
- Step 4
Outcomes land in your stack
Transcripts, sentiment, outcomes, and signed events flow to your CRM, EHR, or ticketing tool.
Built for connected voice, SMS, and meeting workflows
HUM combines realtime voice agents, flow routing, analytics, webhooks, and MCP tools so every conversation becomes an operational action.
Realtime voice agents
Voice-to-voice agents stream calls through Twilio and OpenAI Realtime for natural conversations that can act while the caller is still on the line.
Two-way SMS with AI
Inbound texts route into a SMS-channel flow that replies in a single Responses-API turn, calls your tools, schedules follow-ups, or hands off to a human inbox.
Inbound and outbound flows
Build separate flows for routing, reminders, hours checks, callbacks, intake follow-up, and escalation paths.
Transcripts and outcomes
Every call can produce transcripts, recordings, voicemail transcripts, tool logs, notes, tags, and structured outcome data.
Operational guardrails
Business hours, caller-ID routing, blocklists, voicemail fallback, team roles, and approval gates keep automation controlled.
Analytics, sentiment & cost visibility
Track volume, direction, status, outcomes, sentiment, voicemail activity, and follow-up trends across time windows.
Webhooks and MCP
Subscribe to call.completed, voicemail.received, sms.received, conversation.assigned, and outcome.captured events, or expose approved MCP tools to agents.
Plug HUM into the systems your team already runs
HUM integrates with most EMR / EHR systems through FHIR-style APIs for scheduling, two-way SMS, and outbound appointment calls — plus HL7-style notifications for order and result events flowing through the BlueHive network.
Outside of healthcare? Wire any system in minutes via signed webhooks, MCP tools, and the public OpenAPI — with tenant-scoped API keys and per-flow secrets.
- FHIR appointments
- Outbound reminders
- Two-way SMS + MMS
- HL7 order events
- Signed webhooks
- MCP tools
- Public OpenAPI
- Tenant API keys